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Return rate of TCCR client questionnaires nearly 10% higher than UK average 

Clients of the Tavistock Centre of Couple Relationships are almost 10% more likely to complete their outcome monitoring questionnaires at the close of their treatment than the vast majority of UK therapists, figures TCCR released today show.

End of session outcome monitoring questionnaires are vital pieces of information completed by clients who have completed a course of therapeutic intervention. They are so important because they allow the Therapist to evaluate the effect of their treatment and learn, improve and innovate.

Despite the vital information they hold, such assessment forms are notoriously hard to obtain from therapists, perhaps because clients are no longer ‘in treatment’ and harder to follow up.

Between July 2014 and 2015 TCCR’s average return rate of end of session questionnaires (what this paper considers post-therapy questionnaires) was 50.2%. This can in turn be benchmarked against the widely available and credible data from the CORE National Research Database for Primary Care (2010), collected between 1999 and 2008. The average national completion rate was 8 points lower at 42%. This data is based on information from a total of 64,610 clients, seen by 1038 therapists practicing in 35 services in the UK.

Over the year, one of the busiest for therapy in TCCR’s history with more than 17,000 sessions of therapy delivered, TCCRs return rate consistently sits in the ‘high’ banding, going as high as 60% at one point.

Chief Executive Susanna Abse said:

“We take great pride in our rigorous evaluation processes and also in the relationship we have with our clients. The fact that we have a rich and broad set of information on our services allows us to reflect and then make our service still better and also to develop innovative new offerings based on the evidence and quality feedback we have direct from those we serve.”