BUILDING RELATIONSHIPS FOR STRONGER FAMILIES PRIVACY NOTICE FOR ENQUIRIES

Tavistock Relationships is committed to protecting and respecting the privacy of our clients. We comply with the Data Protection Act 2018 and the General Data Protection Regulations

This privacy notice explains what information we collect about you and how we will keep it safe.

We review this  notice regularly and where necessary make updates to ensure it accurately reflects how we use your data. We will notify you if there are changes which affect how your data is processed.

If you have any questions about how we use your data you can contact us by one of the following methods:

Email to: privacy@tavistockrelationships.org,

In writing to: Privacy, Tavistock Relationships, 56- 60 Hallam Street, London, W1W 6JL

Telephone 0207 380 1975

 What information do we collect?

When you use our website

Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

When you use our website we obtain information about you from cookies which tell us your IP address, when you visited our website and which pages you looked at. 

It is possible to switch off cookies by setting your browser preferences. If you would like to turn cookies off you can do so by clicking ‘no’ when prompted by our cookie notice.  Turning cookies off may result in a loss of functionality when using our website. As an example, if you turn off cookies, some information like anonymised ‘User ID’s’ for logging into systems will not be retained, so you will need to retype them each time.

Cookies are stored for a maximum of  6 months , though most expire much sooner.

 Links to other websites

Our website may contain links to other third party websites.  This privacy policy applies only to Tavistock Relationships website and we would ask you to read the privacy policy and notices of any other websites you visit via links from our website. 

Website enquiries

If you use our website enquiry service to contact us regarding our BRSF service, we will ask you to provide us with your name, a method of contacting you and information about your enquiry into our clinical services.  We will only use this information to respond to your enquiry and to set up an appointment to talk to you about joining one of our parenting/relationship programmes,..

If you decide not to proceed with registering for our services we will keep your enquiry details for 2 months after the end of your enquiry.  After this time your details will be deleted.

If you decide to register for our BRSF programme, you will be asked to provide further details regarding your relationship with your co- parent and our practitioner will discuss with you how that information will be used to provide you with the service. 

Confidentiality

Tavistock Relationships is delivering the Building Relationships for Stronger Families in conjunction with the funders – The Department of Work and Pensions, along with delivery partners, Asian Family Counselling, Family Lives and Elfrida Rathbone. Your information will only be shared with any of these agencies if you decide to register for the programme and not at the point of enquiry.

We adhere to a professional code of ethical standards which includes the principle of confidentiality. This means that we would not disclose information about you to a third party without your agreement, except in situations where there was significant concern about harm to you or someone else and this would normally be discussed with you beforehand.

If you come as a couple we would normally expect that information can be shared between you. If you have any questions about confidentiality you can discuss them with your practitioner

We ensure that access to your personal data is restricted to members of staff who require access as part of delivering our therapeutic service.

Your rights

The GDPR gives you certain rights in relation to the data we hold about you.  You can exercise the rights outlined below by contacting us:

Email to privacy@tavistockrelationships.org

In writing to Privacy, Tavistock Relationships, 56-60 Hallam Street, London, W1W 6JL Telephone 0207 380 1975

Under the GDPR you can:

  • Find out what information we hold about you
  • Access a copy of the information we hold about you  
  • Rectify any inaccurate or incomplete personal data
  • Have the right to object to our processing of your personal information
  • Ask us to delete or restrict how we use your personal information, but this right is determined by applicable law
  • Have your registration information (if registering using our online booking system) sent to another provider
  • Have the right to appropriate decision making (TR does not use automated profiling or decision making)
  • Complain to a regulator if you think we have not complied with data protection laws. You can lodge a complaint with the Information Commissioners Office https://ico.org.uk/concerns/

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 21 Jan 2020

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